Customer told me my seams were 'showing' after a glue down job last fall

I was doing a glue down LVP in a kitchen in Phoenix. Guy walks through and points right at a seam I thought was tight. Said he could see a shadow line every time the light hit it. I was using a standard tapping block but switched to a seam roller with more pressure after that. Now I go over every seam twice and check with a flashlight at an angle. Anyone else have a customer catch something you missed?

3 comments

3 Comments

oliver_morgan17d ago

@phoenix_thompson4 that flashlight trick saved my buddy Mike once after a homeowner spotted a seam he missed.

phoenix_thompson417d ago

Wait the GUY pointed it out just walking through? That's absolutely insane. I would have been SO embarrassed. Man, I've been doing floors for a while and I swear a seam can look PERFECT to your eye but then a low sun hits it and bam it's like a canyon. I always run a seam roller over everything at least three times now, and I take a flashlight from the side before I even let the customer near it. That's a brutal way to learn but at least you got a new trick out of it.

felix_lane9917d ago

Woah wait, the homeowner himself pointed it out? Like he just casually noticed it while walking through? I can't even imagine that moment, I'd want to crawl under the floorboards. That's way worse than a customer who's already inspecting everything, because you think you're done and then boom, they spot it. It's crazy how different light can make a perfect seam look totally wrong.