Moving truck quote came in $800 over my estimate, ugh

I was comparing full service movers for a Lincoln Park to Evanston move next month and got a quote that was $800 more than the estimator told me over the phone. Turns out they charge per stair flight over 3 steps and my building has 2 walk-up flights. Has anyone else gotten surprise stair fees here, or is that just standard for Chicago old buildings?

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