Serious question, ever have a customer ask for a cut that just doesn't exist?

Had this guy come into the shop in Green Bay last Friday, insisted I could give him a 'boneless ribeye roast' from the chuck. I tried to explain the muscle groups and how the ribeye is its own primal, but he kept pointing at the chuck roll saying it looked the same. He got real loud, said, 'My uncle was a butcher for forty years and he did it all the time!' I had to pull out the beef chart and show him the separation between the rib and the chuck. He left in a huff, didn't buy anything. It's frustrating when someone argues with you about the basic anatomy of the animal. How do you guys handle customers who are convinced they know your job better than you do?

3 comments

3 Comments

phoenix_thompson41mo ago

My buddy's a mechanic, had a guy swear his Prius needed diesel.

robin_roberts841mo ago

Jesus, @johnson.jason's diagram wouldn't have saved that guy. Some people just can't be helped.

johnson.jason1mo ago

We keep a laminated fuel door diagram at our shop for this. It shows the gas cap, the unleaded only symbol, even the little funnel for the hybrid battery. Costs about two bucks and saves so many arguments.