Took me 9 days to find out why half my ad sets died at 2am

I run ads for a small skincare shop and every night at 2am about 4 of my 11 ad sets would just stop spending. I spent 9 days checking pixels, rebuilding audiences, even swapped my card twice thinking it was billing. Turned out my account had a daily spend cap set way back in January that I never noticed, and the system was just hitting it earlier each day as my CPMs went up. Support took 3 chats to even mention it. Has anyone else gotten burned by an old account setting they forgot about?

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diana2020d ago

Wait, a daily spend cap from JANUARY that you never saw? That blows my mind because I check my billing tab like twice a week and still miss stuff. Honestly the worst part is support taking 3 chats to mention it, they should spot that in one look.

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