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My ad account got banned on a Tuesday morning and I spent 6 hours on chat support just to get a copy-paste reply
I was sitting at my kitchen table in Phoenix at 7am last Tuesday when I tried to log in to my ad account and got hit with "Your account has been disabled for suspicious activity." I had 12 campaigns running for a client in the home services niche, all performing fine, and suddenly everything was offline. I spent 6 hours bouncing between chat support reps who kept sending me the exact same scripted reply about "reviewing my appeal within 24 to 48 hours." Finally I filed a formal complaint with the state attorney general's office, and wouldn't you know it, my account got reinstated 3 hours later with no explanation. Has anyone else had luck getting a real human on the phone when this happens?
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