Just noticed my client rebook rate hit 85% this quarter

I started tracking it after a workshop in Denver suggested focusing on aftercare follow-ups. That little extra check-in text two days post-facial made a huge difference. What's your best trick for keeping clients coming back?

3 comments

3 Comments

fox.derek19d ago

Honestly, isn't that just creating extra work for yourself?

keithlane19d ago

Right? I mean I tried that exact thing last week and it took me twice as long. I kept thinking there had to be a faster way, but I just kept adding steps. Ended up redoing the whole thing the normal way anyway. Felt like such a waste of an afternoon.

the_casey13d ago

Yeah, that "extra work" feeling is real. I just made a simple checklist for those follow-ups so I don't have to think about it each time. What do you use to keep track?