Just had a client come back after 3 years for the same facial

She moved to another state and tried a few places there, but told me yesterday she never found anyone who got her skin as calm as I did. I used the same calming serum and massage routine from our last appointment in 2021. Has anyone else had a client return after a really long time and stick with your exact method?

3 comments

3 Comments

cooper.phoenix2mo ago

Honestly that muscle memory thing is real. I bet your hands just fell back into that exact pressure and rhythm without you even trying. It's like when you drive to an old house you haven't been to in years, your body just knows the turns. Clients might remember the feeling more than the products. That specific touch pattern probably did more for her skin's calm state than the serum itself.

caleb_thomas852mo ago

Yeah the "clients remember the feeling" part is so true. I read an article once that said our skin has its own memory for touch, like it can tell the difference between a rushed swipe and a careful one. That specific rhythm you build with a client probably tells their nervous system it's safe to relax way before the product even sinks in.

elizabethhayes1mo ago

Reminds me of a friend who had the same massage therapist for a decade, then saw someone new. She said her shoulders knew the difference in the first minute, totally backs up what @cooper.phoenix said.