Client insisted on black box dye, I talked her out of it and she hugged me

Had a woman come in last Tuesday, 47 years old, wanted to go from dishwater blonde to jet black because her daughter did it and looked great. I told her flat out that black would wash out her skin tone and make her look 10 years older, plus the grow out would be brutal every 3 weeks. She got mad at first, said I was just trying to upsell her on highlights. But I showed her a color wheel and did a strand test on a hidden section, then she saw the brassiness come out when we tried a dark brown instead. She ended up crying happy tears and hugged me at the counter, said her husband actually noticed the difference. Anyone else ever had a client thank you for refusing to do exactly what they asked? What do you say when they push back on your professional judgment?

1 comments

1 Comment

karen_west5919d ago

Used to just give people what they asked for, but seeing the color wheel change her mind really showed me different.