One conversation with a vendor changed how I look at our whole stack

I spent 30 minutes on the phone with a rep from our scheduling platform last Tuesday, just asking why certain updates kept breaking our field reports. He said something like 'you're using it like a spreadsheet, not a workflow,' and honestly that stung because he was right. We paid for 3 years of features we never touched, and now I'm checking if other teams actually use their tools or just pay for them. Has anyone else had a vendor point out a blind spot that made you rethink your software choices?

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john_cooper11d ago

Forget the vendor, just use the damn tool how it works best.