Heard a client say 'it's just a monitor' and it stuck with me

I was swapping out a dead LCD at a dental office in Boise and the office manager said that. She meant it as in it's not a big deal, but that monitor was running their whole patient scheduling system for 9 years. Made me realize how many folks see the screen and not the machine behind it. Do you ever explain the difference between display and processing to non-tech clients, or do you just nod and hand them the invoice?

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2 Comments

jakel3614d ago

Boise dental office, and I still can't explain RAM to my own mother.

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claire_ramirez14d ago

Ha, nah, I actually explain it. They should know what they're paying for.

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