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Seam placement debate - big house or small room, where do you draw the line?
I was doing a 20x15 living room last Tuesday in a new build, and the homeowner wanted me to hide every seam possible. I told her in a room that size, you're gonna have at least one seam across the middle unless you order custom width carpet. She got real quiet and then asked why I couldn't just stretch it tighter. I explained the limits but she kept pushing. Ended up doing a weird layout with three seems that looked worse than one clean one. Does the customer always win on seam placement, or do you push back when you know it'll look bad?
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thomas.parker27d ago
23 years in the business, and I still remember this one job in 2018. Lady had a 12x10 bedroom, small space, and she wanted no seams at all. I told her the carpet roll is 12 feet wide, so we'd have to run it sideways and waste a ton. She said she didn't care about waste, she just didn't want a seam. Well I installed it, and the seam was right in the door threshold where it was impossible to hide. She called me back three weeks later complaining she could see it. Sometimes you gotta let them learn the hard way, but I always point out the problem before I do the work. Then it's on them if they still want it.
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mia74817d ago
That's the thing right there. They think they know better than the guy who's done it a thousand times. You warned her, she insisted, then she blamed you anyway. People forget real quick who made the bad choice.
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oh man, i feel that. ive learned the hard way you gotta put it in writing that they approved the seam placement even if theyre standing right there nodding. protects you when they inevitably call back mad about it three weeks later.
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