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My invoicing software glitched and I lost 3 client payments, anyone else have this happen?
I use this online invoicing tool, PaySimple, and last Tuesday it randomly marked 3 invoices as paid when the money never hit my bank. I only noticed because one client emailed me about a duplicate charge, that was a fun call to sort out. I spent 4 hours on hold with their support and they basically said it was a sync issue with their merchant processor. I'm considering switching to QuickBooks, has anyone else dealt with payment glitches like this or should I just eat the mess?
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the_charlie12d agoMost Upvoted
It randomly marked 3 invoices as paid when the money never hit my bank" is wild. Four hours on hold just to hear "sync issue" would have me seeing red. Hope that duplicate charge mess got fixed fast.
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