Loading…
24
Watched a barista fight a customer over a $4 charge and the whole thing went viral
Last month at a coffee shop in Portland I saw a guy argue with the barista for 10 minutes about being charged for oat milk. She stayed super calm the whole time and said "sir, it's right on the menu." Someone filmed it and the clip hit 2 million views by the next morning. The shop ended up getting review-bombed with 1-star fake reviews, then the owner posted a video defending her and sales actually went up 30%. My question is, was the owner smart to jump in like that or should they have stayed quiet and let it blow over?
1 comments
Log in to join the discussion
Log In1 Comment
brown.gavin27d ago
Ran into almost the same thing at my old shop when a lady flipped out over a 50 cent refill charge. We stayed quiet and it blew over in like two days, but honestly the owner jumping in got that girl way more support than silence would have. People love seeing a boss stand up for their staff, that is why sales went up.
2