Paid $50 for a branded cooler that fell apart on its first camping trip

I bought a Yeti knockoff called the 'Arctic Chill' cooler for a weekend in the Smokies. The handle snapped clean off when I picked it up, spilling ice and drinks everywhere. Their customer service just offered a 10% coupon for my next buy, which feels like a bad joke. Has anyone else had a brand try to fix a clear product fail with a weak discount?

3 comments

3 Comments

kaiharris2mo ago

Feel your pain, that's a brutal way to start a trip. Their "fix" is just adding insult to injury.

kevin_harris782mo ago

Man, that's the worst. I had a flight once where they "fixed" a broken seat by just blocking it off with caution tape, like that solves anything. You're totally right, @kaiharris, it just makes you more annoyed because now they've pointed out the problem but done nothing useful. It's like they want a pat on the back for admitting they messed up. Makes the whole thing feel cheap, you know? What's the most pointless "fix" you've ever gotten stuck with?

jessica_ross381mo ago

Yeah it's like half the "service" out there lately, just a show of doing something.