Hit 1,000 customer complaints logged in my shop last month - is that good or bad?

I run a small electrical shop in Portland and last month I crossed 1,000 complaints in my file. Half are from people who think I charged too much for a simple outlet swap. The other half are from people who say I saved them from a fire. I'm not sure if that number means I'm a bad guy or a good one. What do you guys think, does a high complaint count just mean you're dealing with a lot of people or does it actually mean something wrong with your business?

3 comments

3 Comments

brian_rivera5921d ago

Dude I feel this so hard. I run a little appliance repair spot and I swear half my complaints are "you didn't fix it" when really they just didn't plug it in right. The other half are people mad I pointed out their 20 year old fridge is a fire hazard and they need a new one not a repair. One lady yelled at me for ten minutes because I told her her dryer lint trap was basically a wool sweater. But then the next week some guy sent me a gift card because I found a mouse nest in his fuse box. It's like the number just means you're actually talking to real customers who have real opinions, not that you're doing anything wrong.

oliver_morgan21d ago

Some people just like to complain.

the_hayden2d ago

Started keeping a quick repair log and handing a copy to the customer every time I finish a job.