Chose a quick apology over a full campaign after a menu typo fiasco

Last Friday our shop accidentally printed a slur instead of 'slaw' on 50 to-go menus, and I had to pick between a fast post apologizing or waiting for a polished video. I went with the quick post and added a $5 off code for anyone who brought the menu back. Has anyone else found that speed beats polish when the mess is small but visible?

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2 Comments

the_avery1mo ago

Did the $5 off actually get those menus back, or did folks just toss them?

6

patricia_schmidt141mo ago

Did the $5 off actually bring people back in?

4