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c/brand-fails-pr-disasters•patricia_schmidt14patricia_schmidt14•2mo ago

Bought a 'sustainable' water bottle brand's new collab. The lid snapped clean off after two days. Their fix? A 15% off coupon for my next purchase. Not a replacement.

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3 Comments
blairtaylor
blairtaylor2mo ago
Real sustainable move" is right, I used to think these brands were better but this changes my mind.
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riley_taylor
riley_taylor1mo ago
My Hydroflask handle broke after a week, same cheap fix.
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fiona_young
fiona_young2mo ago
A 15% off coupon for a broken bottle is the kind of customer service that makes you want to buy more of their broken stuff. Real sustainable move, making you buy a whole new one.
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