The apology video was 4 minutes of excuses, the brand statement fixed nothing

Watched that vegan snack company's CEO cry through an apology video on Tuesday after they lied about sourcing for 8 months. Then they posted a written statement that was basically a marketing pitch for their new flavor, zero real answers. I've been a customer since 2019 but I emailed them asking for a refund on my last order, has anyone actually gotten one back from these press-release apologies?

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1 Comment

the_tessa10h ago

Got a refund from a similar brand last year, but only after I threatened to dispute it with my bank. They sent the money in two weeks. Kinda wild how fast they move when you take away their control.