The $37 email template that saved our cafe from a Yelp disaster

Last month a customer posted a 1-star review claiming we served spoiled milk. I tried responding publicly and it just made things worse. After 2 days of arguing in the comments, I wrote a simple 4-sentence apology template that asked them to DM me their receipt and offered a free meal. They updated the review to 4 stars within a day. Has anyone else found a specific script or copy-paste reply that actually calms angry reviewers down?

2 comments

2 Comments

gavinlopez28d ago

Wait, they actually changed it to 4 stars? That never happens.

caleb_ross1227d ago

and yeah @gavinlopez, same thing happened to me last month with a movie rating, I couldnt believe it either.