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That canned apology from Sweetgreen landed like a lead balloon.
Saw Sweetgreen put out a statement yesterday about their new ownership changes. Sounded like a robot wrote it. No real accountability, just corporate speak. Felt like they were trying to smooth things over without admitting any mistakes. I've seen this play out a dozen times in small business. People just want honesty, not a rehearsed script. Anyone else find these big brand apologies ring hollow every time?
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elizabethhayes28d ago
Right, because nothing says "we care" like a press release written by a committee.
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joseph_torres28d ago
The CEO's name alone would have meant more than that bland statement, @elizabethhayes. They spent three days crafting 500 words that said absolutely nothing. A simple "We messed up, here's how we fix it" would have taken five minutes.
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