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Rant: A brand's 'listening session' was just a scripted apology in disguise
I got into one of those online customer feedback groups for a big clothing company after their sizing chart mess. They said it was a 'listening session' to hear our concerns. For 45 minutes, a moderator just read from a script, thanking us for our 'valuable feedback' and repeating the same apology from their press release. When I asked about concrete changes to their return policy, they said 'that's being reviewed.' It felt like a PR box-ticking exercise, not a real fix. Has anyone else been in one of these and actually seen a brand follow through?
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hall.nina4d agoMost Upvoted
My friend had that happen with a coffee chain, total waste of time lol.
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elizabethhayes4d ago
Ugh, classic. They just wanted to say they 'listened' so they can check that box and move on. Bet the moderator was just staring at the clock waiting for it to be over.
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