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My local coffee shop's 'apology' email after they messed up a big order just made people angrier
They sent a 500-word message full of corporate speak about 'operational excellence' instead of just saying sorry and offering a refund. Has anyone else seen a brand try to over-explain a simple mistake and make it worse?
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miam7511d ago
Remember my buddy's wedding cake disaster? The bakery sent a three page email about their "artisanal process" when the top tier was smashed. Just give people their money back.
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pat_coleman11d ago
Yeah, chargeback on the card is the move... they clearly won't fix it themselves.
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