Pickup truck gate got crushed on the hauler, how do I handle the claim?

Last Monday I shipped my F-150 from Dallas to Nashville on an open trailer. When it arrived the tailgate had a big dent right in the middle like something fell on it. Driver said it must have happened on I-40 but he didn't notice until unloading. I took photos right away and signed the delivery note as damaged. Problem is the broker is saying I need to go through their claims process but the driver's company is pointing fingers back at the broker. I paid $850 total for the move. Has anyone else been stuck between the broker and the carrier like this? Who actually ended up paying for your damage and how long did it take?

1 comments

Log in to join the discussion

Log In

1 Comment

grace_bailey15d ago

Good grief, this is the classic runaround and it makes me mad just reading it. Here is my question though: when you signed the delivery note, did the driver actually write down the damage himself, or did you just note it and hand it back? That signed paper is the whole ballgame, because if the driver put it in writing at delivery, the carrier can't just wave it off and tell you to deal with the broker. Also, who did you pay the $850 to, the broker or the carrier directly? That tells you who your actual contract was with, and it changes which one legally owes you.

1