My boss wanted me to use a universal dryer belt on a 2021 Whirlpool, I said no way.

He said it would save us $15 and 20 minutes, but I insisted on the exact OEM part number. The job went smooth, no callbacks, and the customer was happy. Do you guys ever push back on using generic parts for newer machines?

2 comments

2 Comments

paige861d ago

Good on you for sticking to your guns.

faith6841d ago

Learned the hard way to set clear rules up front. Had a client try to add three extra revisions after we agreed on two. What's your go-to move when people push past what you agreed on?