Hit 50 panel installs in a row with zero callbacks today

I just finished my 50th consecutive residential alarm install without a single service callback. That might not sound huge to some guys but for me it's a big deal after I had a rough patch last summer where 3 out of 10 jobs needed tweaks. It's mostly just being anal about checking every zone and testing cellular backup twice before I leave. Anybody else track stuff like this or just me?

3 comments

3 Comments

taylor.amy28d ago

And @kaid59 I used to think the same way until I realized those "not noticed" zones are the ones that bite you when a customer does have a break in and their insurance asks for the install records. Spending an extra 15 minutes saving myself from that headache is worth every second.

kaid5928d ago

Yo honestly why even flex this? Tracking callbacks like that just means you're probably spending way too much time on sites you could be done with in half the time. I've had customers who didn't notice a bad zone for months and never called back anyway, so being "anal" about it just cuts into your profit margin for no real gain.

troy83228d ago

People rush everything these days and wonder why nothing works right the first time lol.