Saw my local coffee shop double their drive-thru speed with an AI scheduler

I go to Brew Planet in Portland every morning. 6 months ago they switched to an AI system for order predictions during rush. Wait times dropped from 12 minutes to under 5. Has anyone else seen this kind of change at a small business near them?

2 comments

2 Comments

max41517d ago

Read an article in the local paper about how they actually use the system to predict not just rush times but also which drinks are most popular by weather. Rainy days they pre-make more chai lattes and hot chocolate, sunny days it's cold brew. Seems like the real magic is in that kind of detail work, not just speeding up the line. Makes me wonder how many other small shops could pull this off without losing that personal touch.

gavin_hill2717d ago

You had the same experience at a coffee shop in Austin, wait times dropped from 10 minutes to 3.