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My lawyer friend in Chicago said to always get a signed SOW amendment before adding any scope, and a client just tried to bill us for 'assumed' extra work.
We dodged a $15k invoice because we had the email chain and the initial contract language to back us up. Anyone else have a client try to pull a fast one like that?
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terry_carter156mo ago
Used to think a handshake deal was fine for small changes. Learned the hard way when a client claimed our verbal okay on a phone call meant we owed them for two weeks of extra design work. Now everything gets an email confirmation at the very least, and a proper change order for anything bigger.
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fox.derek6mo ago
Totally feel that, been burned the same way. A quick email trail has saved my butt more than once when someone's memory got fuzzy. Never doing business on a handshake again.
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thomas_martinez6mo ago
My buddy's client tried to charge for "project management" that was never agreed on, but their contract saved them. How do people think they can get away with that?
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