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Client redlined our retainer so hard we had to rewrite our whole MSA
Last month a client came back with 40 changes to our standard retainer, including a clause that would've made us liable for their missed deadlines. We ended up cutting our liability cap from $250k down to $50k just to keep the deal, but now I'm second-guessing if we gave away too much. Has anyone else had to gut their contract to close a big account, and how do you know where the line is?
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theas574d ago
Your liability cap is the only number that matters when you're deciding how much risk you can actually carry. Dropping from 250k to 50k to land one account means you just bet your whole business on that client paying on time and never screwing up, which they already showed you they will. Find out what your insurance covers before you sign anything like that again, because the line is usually where your policy stops backing you.
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